Lucwagon User

I am a goal-driven customer service specialist and skilled computer operator with more than 15 years of experience solving technical problems, supporting Windows desktops and laptops, and managing remote Level 2 IT support. I have opened and resolved more than 9,000 IT service tickets and hold certifications including a Burglary Alarm Agent License and TMA Level 1.

I supervise and train staff, streamline procedures to improve customer satisfaction and retention, and maintain client confidentiality while delivering efficient support. I bring strong data entry, typing, and network proficiency from hands-on roles and volunteer service, and I am committed to continuous learning and team-focused results.