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JM Bellows

@jackbellows

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Customer advocate with technical support expertise. Former teacher, American expat in Asia.

United States

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What I'm looking for

I seek a role that offers growth opportunities in technical support, client support, and system administration.

I'm Jack, a customer compassionate professional with a strong background in technical support. My experience spans various roles, including customer support at Trader Joe's and technical support at Nike, where I honed my skills in troubleshooting and client education. I thrive in environments that require effective communication and problem-solving abilities.

With a Bachelor of Arts in English and Journalism, I bring excellent written and verbal communication skills to my work. I have a passion for technology and have assembled PCs and Linux workstations, configured home networks, and provided technical support for software and hardware issues. I am committed to delivering meaningful customer experiences and ensuring client satisfaction. I am also certified in IT Support in several categories through LinkedIn Learning: https://www.linkedin.com/in/jackbellowsonline/

Experience

Work history, roles, and key accomplishments

Current

Online ESL Coach

Current

Self Employed

Feb 2020 - Jan 2025 (4 years 11 months)

Provided online English language coaching, utilizing various digital platforms to facilitate learning and maintain client engagement through tailored sessions.

Online Learning Communication Zoom Teams Skype Client Engagement Resource Management Problem Solving

Customer Service Associate

Trader Joe’s

Nov 2022 - Jan 2025 (2 years 2 months)

Engaged with customers to enhance their shopping experience while managing inventory receiving, cataloging, and deployment. Utilized various tools for inventory intake and maintained online catalog updates.

Inventory Management Google Workspace Problem Solving Verbal Communication Written Communication

Technical Support Specialist

Nike WHQ (via Stefanini)

Feb 2022 - Sep 2022 (7 months)

Provided tier 1 technical support and troubleshooting for software and hardware issues, trained new hires on essential software tools, and maintained knowledge base for effective service delivery.

Technical Support ITSM Active Directory ServiceNow Jira Confluence Troubleshooting Training Communication

Customer Support Representative

Game Play Network (via Ajilon Employment)

Feb 2021 - Jan 2022 (11 months)

Assisted new players with account applications and service familiarization, troubleshooting issues via phone and chat, and managing outbound communications to enhance user experience.

Customer Support Troubleshooting Google Workspace Communication Email Support Chat Support Problem Solving