Jessie Dagodog-PrietoJD
Looking for a job

Jessie Dagodog-Prieto

@jessicadagodogprieto

Highly organized and proactive Virtual Assistant

Philippines
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What I'm looking for

Seeking a challenging role that leverages my expertise in virtual assistance, administrative support, and customer service to drive business growth and efficiency.

As a Virtual Assistant, I leverage my expertise in administrative support, scheduling, and task prioritization to efficiently assist clients in achieving their goals and streamlining daily operations. With a strong background in customer service, quality analysis, and collections, I excel in providing top-notch support to ensure seamless operations.

My experience as a Quality Analyst has equipped me with the skills to assess and improve the performance of call center associates, ensuring conformity to company policies and procedures. I am well-versed in developing and implementing quality processes, creating training materials, and enhancing the overall customer experience.

With a strong educational foundation in Business Administration and vocational training in Call Center Agent, I am confident in my ability to provide exceptional virtual assistance and support to clients.

Experience

II

Collections Specialist and Customer Service / Floor Support / Quality Analyst

IQOR PHILIPPINES INC.

Nov 2015 - Jan 2021 (5 years 2 months)

Assessed the quality of call center associates' performance, monitored inbound and outbound calls and email responses, and developed call center quality processes and procedures.

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