Jessie Dagodog-Prieto
@jessicadagodogprieto
Highly organized and proactive Virtual Assistant
What I'm looking for
As a Virtual Assistant, I leverage my expertise in administrative support, scheduling, and task prioritization to efficiently assist clients in achieving their goals and streamlining daily operations. With a strong background in customer service, quality analysis, and collections, I excel in providing top-notch support to ensure seamless operations.
My experience as a Quality Analyst has equipped me with the skills to assess and improve the performance of call center associates, ensuring conformity to company policies and procedures. I am well-versed in developing and implementing quality processes, creating training materials, and enhancing the overall customer experience.
With a strong educational foundation in Business Administration and vocational training in Call Center Agent, I am confident in my ability to provide exceptional virtual assistance and support to clients.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
CONTACT ME AT
Nov 2021 - May 2023 (1 year 6 months)
Conducted over the phone surveys and ensured accurate encoding on the system based on customer responses.
Collections Specialist and Customer Service / Floor Support / Quality Analyst
IQOR PHILIPPINES INC.
Nov 2015 - Jan 2021 (5 years 2 months)
Assessed the quality of call center associates' performance, monitored inbound and outbound calls and email responses, and developed call center quality processes and procedures.
Purchasing Clerk
MITSUBA PHILIPPINES INC.
Nov 2014 - Mar 2015 (4 months)
Compiled request materials, prepared purchase orders, and handled inquiries about orders.
Education
Degrees, certifications, and relevant coursework
Jessie hasn't added their education
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