Jonathan Womack

I’m an enterprise operations and Customer Success leader with 12+ years building customer-facing functions end to end—from functional strategy and operating-model design through team leadership, retention, and expansion.

I built and scaled a Customer Success organization from inception at a PE-backed technology and managed-services company, defining lifecycle ownership, governance, KPI and customer-health frameworks, playbooks, and an executive operating cadence.

My work has driven measurable growth: I scaled recurring-revenue business from $2M to $25M (12.5x) and helped contribute to 30% YoY sales growth with minimal OpEx increase. I also designed a scaled + high-touch operating model, launching a 24/7 pooled service-management workgroup generating 800+ tickets since launch as a marketed offering.

I’ve delivered service offerings through the AT&T channel partnership—establishing shared delivery, enablement, and joint accountability that let partner-led and direct motions coexist and scale. Earlier, as Director, Project Management Office, I led enterprise telecom implementations through the same channel, building a PMO from the ground up and standardizing delivery methodology and executive reporting using Monday.com, NetSuite, and QuickBase.