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Thian BuiTB
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Thian Bui

@thianbui

I am a Learning & Development professional holding a background in Psychology, specializing in designing remote onboarding and systems training

United States
Message

What I'm looking for

I am seeking a remote L&D or Employee Enablement role within a mission-driven organization focused on social impact or mental health. I want to build human-centric onboarding tracks and coach remote teams in a supportive environment. My goal is to apply my psychology background to keep remote teams connected, compliant, and equipped to focus on helping others.

I am a remote Learning & Development professional who leverages a background in Psychology to build high-impact, human-centered training systems. My data-driven approach to remote onboarding has successfully increased new-hire retention from 78% to 90% and achieved 50% perfect systems exam scores across multiple cohorts. Beyond partnering with a cross-functional team of 20 to architect best-in-class onboarding frameworks, I have maintained a perfect 100% client satisfaction rate for 15 consecutive months, ranking in the top five companywide. I translate complex compliance concepts into intuitive digital learning experiences and look forward to bringing my training strategies to a mission-driven or mental health organization.

Experience

Work history, roles, and key accomplishments

National Debt Relief logoNR
Current

Learning and Development Trainer

Mar 2024 - Present (2 years 4 months)

Designed and facilitated structured onboarding and systems training for new hires in a fully remote environment, improving time-to-proficiency and learner confidence. Led best-in-class onboarding initiatives and coaching plans, contributing to retention improvement from 78% to 90%, and delivered presentations to C-level stakeholders.

National Debt Relief logoNR

Account Executive / Co Captain

Apr 2023 - Mar 2024 (11 months)

-Helped lead a team-wide retention improvement initiative, increasing retention from 78% to
90% through onboarding reinforcement and accountability frameworks.

-Recognized as a subject-matter resource for systems mastery and process adherence,
frequently supporting peers with troubleshooting and best practices.

FI

Vet Customer Support Representative

Jun 2021 - Apr 2023 (1 year 10 months)

-Delivered presentations to C-level stakeholders, translating customer insights into
actionable recommendations.

-Maintained 100% client satisfaction for 15 consecutive months and ranked in the top 5
companywide in performance.

Education

Degrees, certifications, and relevant coursework

University of Central Florida logoUF

University of Central Florida

Bachelor of Science, Psychology

B.S. in Psychology, expected completion in 05/2027.

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