Adrian Džeka
@adriandeka
Customer service and KYC support professional focused on empathetic, high-volume resolution.
SloveniaWhat I'm looking for
I’m a customer-focused support professional with 2.5 years of experience in call centre work, KYC, and high-volume customer support. I handle inbound calls, live chat, and ticket queues while resolving complaints with empathy and clarity, especially when explaining technical processes to non-technical users.
In my current role, I perform KYC checks and identity verification to ensure compliance with internal procedures. I use internal CRM and automation tools daily, and I actively provide feedback on SOPs and workflow improvements to help the team deliver consistent service.
Alongside customer support, I’ve worked as an administrative specialist across various projects—coordinating medical and administrative teams, managing schedules and client communication, and supporting health & safety protocols on film sets. Earlier hospitality roles also strengthened my ability to handle fast-paced service, billing issues, and cash/card payments, and I’m comfortable with weekends, evenings, and night shifts.
Experience
Work history, roles, and key accomplishments
Call Centre Agent (KYC)
Avant Car d.o.o.
Jan 2024 - Present (2 years 6 months)
Handles inbound calls, live chat, and email tickets for a car-sharing and rent-a-car service. Conducts KYC/identity verification and resolves booking issues and customer complaints using internal CRM and automation tools.
Administrative Specialist (Project)
Self Employed
Jan 2021 - Present (5 years 6 months)
Managed medical and administrative teams for IMŠ Clinic and NYD Clinic, coordinating schedules, resources, and client communication. Also supported film set health & safety protocols for Pakt Media, coordinated logistics and technical setup for the Nina Pušlar concert tour, and acted as group leader for students during Nomago graduation trips.
Food & Beverage Service
Lajbah Pub
Mar 2023 - Oct 2023 (7 months)
Provided customer advice, sales, barista duties, and billing in a busy hospitality setting during a project assignment. Supported front-of-house service from March to October 2023.
Bartender / Customer Service
CDL Group d.o.o.
Mar 2020 - Jun 2021 (1 year 3 months)
Served customers in a high-volume venue at CDL Group by advising on products and handling cash and card payments. Reconciled daily revenue and resolved billing issues on the spot.
Education
Degrees, certifications, and relevant coursework
Gimnazija Jožeta Plešnika
Secondary School Graduate, Secondary education
2013 - 2017
Completed secondary education at Gimnazija Jožeta Plešnika in Ljubljana from 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
SloveniaAuthorized to work in
Job categories
Skills
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