Bolanle Oyegbami
@bolanleoyegbami
Customer Service Representative focused on sales-order accuracy and empathetic, multi-channel support.
CanadaWhat I'm looking for
I bring more than 3 years of experience assisting customers remotely and in-person, with strong organizational skills for timely follow-ups. I handle sales order workflows in a ticketing system, review and complete order change requests, and support customers through phone, email, and chat.
In call center environments, I answer high volumes of inbound inquiries, de-escalate difficult cases, troubleshoot and resolve customer problems, and escalate complex issues when needed. I also maintain accurate documentation in CRM systems, support product knowledge, and follow quality assurance standards to improve customer satisfaction and loyalty.
Experience
Work history, roles, and key accomplishments
Handled customer inquiries, concerns, and issues via phone, email, chat, and social media, providing product/service information and troubleshooting resolutions. Documented interactions in CRM systems, escalated complex issues, and followed quality assurance and training standards.
Answered inbound customer calls and listened to customer needs to provide personalized support while promoting brand products and assisting customers browsing websites. Managed follow-ups, de-escalated difficult cases, and completed sales transactions using POS registers while recording and closing inquiries in customer care software.
Customer Service (Remote)
Habitat Restore
Jan 2020 - Jan 2021 (1 year)
Received, processed, and managed sales orders in the Habitat Restore ticketing system and completed order change requests for customers in 2020–2021. Provided customer support by phone, email, and chat, including follow-ups and responding to inquiries.
Education
Degrees, certifications, and relevant coursework
Trent University
Bachelor of Science, Economics
Earned a B.Sc. in Economics from Trent University.
Great Lakes College of Toronto
High School Diploma
Completed a High School Diploma at Great Lakes College of Toronto.
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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