Jeremiah Umoren

Managed strategic key accounts in modern trade and e-commerce, achieving 95%+ sales targets through consultative selling, negotiation, and revenue growth initiatives. Expanded outlet coverage by 10% quarterly and maintained pricing, merchandising, visibility, and promotional compliance.

Led regional modern trade sales operations and pipeline management, using sales analytics to optimize selling strategies and improve productivity by 20%. Built and coached sales teams, increasing sales effectiveness by 15% while growing market share and brand visibility.

Negotiated contracts and partnership agreements with key accounts to drive repeat customer purchases up 20% through targeted promotional campaigns. Strengthened client relationships to increase engagement and loyalty.

Acquired 75 new customer accounts within four months and increased regional sales volume by 25%. Consistently exceeded monthly sales targets using consultative selling techniques.

Drove 30% annual revenue growth through strategic account development and customer engagement programs. Improved customer satisfaction by 45% by leading digital customer on-boarding initiatives.

Managed 150+ active B2B accounts, maintaining a 95% customer retention rate through long-term relationship building. Developed new business opportunities and expanded market penetration to sustain revenue growth.

Generated leads via cold calls, emails, and referrals, converting 45% into paying customers. Resolved customer complaints and objections, reducing churn by 38% and supporting sales forecasting using CRM and Excel reporting.

Earned a Postgraduate Diploma (PGD) in Business Administration from the University of Uyo in 2021.

Earned a BSc in Human Resource Management at Pentecost University College (affiliated with University of Ghana) in 2015.