Open to opportunities

Emeka Nwachukwu

@emekanwachukwu1

Message

Customer-focused Sales and Business Development leader driving revenue growth and account retention.

Nigeria

Message

What I'm looking for

I seek a customer-centric role in a growth-oriented company where I can drive revenue, manage strategic accounts, and lead expansion initiatives while collaborating cross-functionally.

I am a sales and business development leader with over six years of experience driving revenue growth, market expansion, and customer retention across Nigeria and Africa. I combine commercial acumen with a data-driven mindset to translate complex customer needs into actionable solutions.

In my current role I own high-value portfolios, lead end-to-end service rollouts, and act as a trusted advisor to senior stakeholders, delivering measurable ARR and conversion improvements. I have driven 30% year-on-year revenue growth and improved customer retention by up to 20% through structured post-sales engagement.

My background spans enterprise and service-based sales, contract negotiation, KPI-driven performance management, and cross-functional collaboration with product, engineering, operations, and finance teams. I have experience in market mapping, partner engagement, and developing new revenue streams across regionally distributed markets.

I hold a B.Tech in Geology and multiple professional certifications in data analytics, business intelligence, digital marketing, project management, and digital transformation. I bring hands-on execution, strategic account management, and a commitment to customer value realization to every role.

Experience

Work history, roles, and key accomplishments

Current

Sales and Marketing Specialist

Current

MSport Limited

Nov 2022 - Present (3 years 2 months)

Own and grew a portfolio of high-value customers across Nigeria, driving revenue growth and retention; led onboarding and adoption initiatives that contributed to a 20% increase in market penetration and improved revenue efficiency by 10%.

Account Management Customer Success KPI Analysis Onboarding Revenue Growth Stakeholder Engagement CRM

Business Development Officer

Outcess Solutions

May 2020 - Oct 2022 (2 years 5 months)

Managed service-based sales engagements and enterprise relationships, negotiated commercial agreements, and supported onboarding to drive repeat business and sustained revenue growth.

Business Development Contract Negotiation Client Relationships Onboarding Sales Operations Market Research CRM

Business Development Officer

Opay

Jan 2018 - Apr 2020 (2 years 3 months)

Supported rapid expansion initiatives and partnership development, contributing to a 30% increase in annual revenue through market analysis and high-value deal closures.

Partnerships Market Analysis Sales Strategy Pipeline Development Revenue Growth Negotiation Performance Tracking

Customer Service Representative

Macrec Trust International Ltd

Feb 2016 - Dec 2018 (2 years 10 months)

Delivered multi-channel customer support handling 200+ inquiries daily with a 95% satisfaction rate; implemented Zendesk templates that cut reply time by 30% and reduced complaint recurrence by 20%.

Customer Support Zendesk Process Improvement Cross Functional Collaboration SLA Management Data Analysis