Open to opportunities

Jennifer Damron

@jenniferdamron

Message

Experienced customer service and sales professional with strong leadership skills.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a seasoned customer service and sales professional with over 20 years of experience in call center support and supervision. My career has been marked by a commitment to delivering the highest level of internal and external customer service while managing multiple teams and projects. I excel in performance management, coaching, and developing strong relationships with team members to foster a supportive environment.

Throughout my career, I have successfully implemented performance plans, conducted coaching sessions, and managed complex customer requests. My analytical skills have enabled me to generate reports and identify trends, which I use to enhance team performance and drive results. I am passionate about creating solutions that boost productivity and ensure quality control, making me a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

CARMAX

Apr 2025 - Present (3 months)

Confirmed vehicle pick-up details and obtained vehicle release authorization from car dealers/transporters. Utilized reports tool to search VINs and gather necessary vehicle information, consistently meeting daily performance goals.

Customer Service Data Entry Performance Monitoring Team Collaboration

Supervisor – Connection Center

Brookdale Senior Living, Inc.

Nov 2021 - Present (3 years 8 months)

Developed relationships with team members to build trust and rapport, increasing performance and development through daily and weekly coaching sessions. Handled complicated customer requests and escalations, serving as a crucial link between Call Center Specialists and upper management.

Team Leadership Coaching Performance Management Customer Service

Analyst – Quality Supervisor and WFM Team Lead

State Fund Compensation Insurance

Jan 2015 - Present (10 years 6 months)

Conducted day-to-day call reviews, provided direct meeting feedback coaching, and developed improvement plans for advisors. Collaborated with Quality, Workforce Management, and Leadership teams to create and support new initiatives.