Daniel Yaffee

As a dedicated Contact Center Supervisor with over five years of experience, I have successfully led and developed customer service teams of up to 30 agents in both in-person and remote environments. My expertise lies in monitoring and evaluating call center performance metrics, implementing strategies to exceed targets, and providing constructive feedback to foster a high-performing team culture.

Throughout my career, I have honed my skills in handling escalated customer inquiries and ensuring prompt resolutions, which has significantly contributed to maintaining high levels of customer satisfaction. My role as a Team Lead and Quality Analyst has equipped me with the ability to analyze performance metrics and provide data-driven insights that support coaching and performance management efforts. I am passionate about developing agent skills through targeted coaching and collaboration with training departments to enhance the capabilities of remote staff.