Chaka Graham

I am a customer service supervisor with over ten years of leadership experience in high-volume healthcare environments, focused on accuracy, compliance, and strong team performance.

I have mentored and trained new team members to improve productivity and service quality while partnering with management to optimize workflows and responsibilities.

My background includes hands-on experience resolving complex insurance issues, explaining coverage to providers and members, and supporting claims, benefits, eligibility, and prior authorization processes.

I prioritize empathy, active listening, and problem solving to deliver high-quality provider and member experiences and to foster collaborative, accountable teams.