Jennifer Alderete
@jenniferalderete
Operations supervisor with strong team leadership, customer service, and technical troubleshooting.
United StatesWhat I'm looking for
I am an operations supervisor with extensive experience leading teams in healthcare and customer service environments, consistently ranking in the top performers for client metrics. I build and manage team attrition, quality, and performance while serving as a coach, mentor, and trainer across large agent groups.
I bring technical troubleshooting, claims processing, benefits and coverage expertise, and strong office and process-management skills, with proven success improving metrics and delivering reliable, measurable results for clients and employers.
Experience
Work history, roles, and key accomplishments
Operations Supervisor
RemX Specialty Staffing
Oct 2023 - Mar 2024 (5 months)
Supervised 35 agents for the Novartis Patient Assistance Program, maintained top-3 client performance rankings, and managed attrition, quality, and team performance metrics.
Led 23 agents supporting Blue Shield of CA, achieved top-3 client ranking by driving metrics, reducing attrition, and improving claim and benefits processing quality.
Customer Service Representative
Continuum Global Solutions
Apr 2020 - Mar 2021 (11 months)
Handled data entry, account troubleshooting, billing and claims processing, and medical diagnosis coding while advocating for customers and verifying insurance per Medicare rules.
Claims Adjuster
Blue Cross Blue Shield
Mar 2019 - Apr 2020 (1 year 1 month)
Reviewed hospital bills and policy coverage across multiple state plans to approve or deny claims and ensure accurate benefits application.
BLAssistant General Manager
Burger King LLC
Dec 2018 - Mar 2019 (3 months)
Managed front- and back-office operations, supervised and coached staff, handled time corrections, inventory, and ensured service and cleanliness standards.
Customer Service Representative
CVS Caremark
Oct 2016 - Dec 2018 (2 years 2 months)
Processed mail-order prescriptions, handled authorizations and customer inquiries, performed data entry and insurance troubleshooting for pharmacy services.
ALHandled high-volume incoming cardholder service calls for US Bank, resolving issues, de-escalating customers, and following quality and control procedures.
Education
Degrees, certifications, and relevant coursework
Whitewright High School
High School Diploma, General Studies
2001 - 2005
Completed high school education with a general studies curriculum from August 2001 to June 2005.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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