Jennifer Terrazas
@jenniferterrazas
Customer service manager driving resolution, sales support, and operational efficiency.
United StatesWhat I'm looking for
I am a seasoned customer service manager with extensive experience leading teams of 12–20 representatives, resolving escalations, and improving order-to-shipment workflows. I have a strong background in order entry, billing/discount resolution, accounts receivable, and cross-functional coordination with sales, production, shipping and accounting.
I began as a customer service/inside sales representative handling high call volumes and daily orders, earning recognition for meeting sales and service goals. I excel at training and process design, set-up of new accounts, international order processing, and improving turnaround and delivery performance.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Cetis, Inc.
Jan 2009 - Present (16 years 9 months)
Managed a team of 12–20 customer service and inside sales representatives, resolved escalated order and billing issues, and optimized order-to-shipment workflows to improve turnaround and delivery.
Customer Service Representative
Teledex LLC
Jan 2002 - Dec 2009 (7 years 11 months)
Provided inside sales support and order administration for Northeast and Southeast territories, processing 30+ orders daily and handling 40–50 inbound calls while meeting sales and service targets.
Education
Degrees, certifications, and relevant coursework
MCModesto Junior College
General Education (major coursework), Business Administration / Accounting
Completed general education coursework majoring in Business Administration and Accounting.
Regional Vocational Center
Certificate (Data Entry, 10-Key), Data Entry
Completed a certificate program in data entry with 10-key training.
Willow Glen High School
High School Diploma, High School Diploma
Graduated with a high school diploma from Willow Glen High School in San Jose, CA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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