Norisha Birkett

I am a goal-oriented professional with extensive experience in customer service and team supervision. My career has been dedicated to streamlining service procedures and enhancing staff performance, which has proven to increase team productivity and manage high-stress situations effectively. I am currently seeking to leverage my strong analytical thinking and employee motivation skills in a challenging Supervisor role.

During my tenure at Kelly Services, I successfully increased customer satisfaction by implementing streamlined service procedures and training staff on best practices. I coordinated cross-functional projects to achieve organizational goals and oversaw daily operations to ensure a smooth workflow. My previous roles as a Customer Service Representative at Cellular Sales and Sprint have equipped me with the skills to manage high-stress situations while maintaining professionalism and resolving conflicts. I take pride in my ability to develop rapport with customers and contribute to sales growth through effective communication and problem-solving.