Jennifer Fischer
@jenniferfischer
Experienced account management supervisor driving team performance and customer satisfaction.
United StatesWhat I'm looking for
I am a seasoned Team Supervisor with 12 years' experience in call center and account management environments, focused on team development, quality assurance, and exceeding customer expectations. I have supervised cross-functional teams in Sales, Account Management, Technical Support, and Helpdesk Support, implementing training programs, contests, and coaching that improved metrics and operational alignment.
I consistently manage high call volumes while maintaining accurate documentation of agent performance, attendance, and quality standards, and I bring strong de-escalation, mentoring, and project-management skills to drive sustained improvements in service delivery.
Experience
Work history, roles, and key accomplishments
Team Supervisor
Consumer Cellular
Jan 2016 - Jan 2024 (8 years)
Supervised multiple teams across Sales, Account Management, Technical Support, and Helpdesk, improving performance metrics through targeted training, contests, and coaching while managing high call volumes and maintaining quality standards.
Education
Degrees, certifications, and relevant coursework
PCPortland Community College
Associate's degree, General Studies
Completed an Associate's degree in General Studies focusing on foundational coursework to support career development.
Saint Helens High School
High School Diploma, High School Diploma
Graduated with a High School Diploma from Saint Helens High School.
Availability
Location
United StatesAuthorized to work in
Job categories
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