JPJenn P
@jennp1
Dedicated customer service professional with strong communication skills.
United StatesWhat I'm looking for
I am a hardworking candidate with a proven track record in providing excellent customer service. My extensive experience spans various communication channels, including phone, email, and web chat, allowing me to effectively resolve customer issues while maintaining high satisfaction standards.
Throughout my career, I have consistently met or exceeded performance metrics, demonstrating my ability to manage high volumes of incoming calls and emails. I take pride in my strong interpersonal skills, which enable me to lead and motivate teams to success. My technical proficiency in CRM systems and troubleshooting further enhances my capability to deliver exceptional support.
Experience
Work history, roles, and key accomplishments
Seasonal Customer Service Representative
Results Customer Solutions/Fidelis Care NY
Dec 2023 - Present (1 year 6 months)
Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution. Maintained detailed records of all customer interactions in the CRM system and handled billing inquiries including payment processing and refund adjustments.
Seasonal Customer Service Advocate II
Concentrix
Jul 2023 - Present (1 year 11 months)
Provided inbound customer support and helped customers resolve technical issues. Tracked, documented, and retrieved information in databases, specifically navigating Salesforce.
Seasonal Customer Service Representative
Land's End
Apr 2023 - Present (2 years 2 months)
Answered inbound calls and managed client records. Utilized a payment portal and placed orders for customers.
Seasonal Customer Service Representative
Sykes
Aug 2022 - Present (2 years 10 months)
Responded to emails, inbound and outbound calls, and used Salesforce to access information. Assisted customers through live chat.
Customer Service Representative
Convergys
Sep 2020 - Present (4 years 9 months)
Managed client records and set up client appointments. De-escalated customer complaints and performed customer surveys.
Education
Degrees, certifications, and relevant coursework
TRI- Point High School
High School Diploma, General Studies
Completed high school education, earning a diploma in May 2001. Developed foundational knowledge and skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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