Inês Sylva

Manage 30+ claims/month and a ~300-client portfolio while optimizing CRM and task systems to reduce manual errors and increase team productivity by 20% and response time by 15%.

Designed internal and external communications and built analytics dashboards, increasing employee engagement ~20% by collecting feedback from 86% of staff and improving cross-team processes.

Developed 30+ brand identities and 12+ landing pages with A/B testing, collaborated on 50+ digital campaigns reaching 200,000+ views/month, and reduced revision cycles by 90% through workflow optimization.

Performed hybrid design and e-commerce support tasks, delivering marketing assets and customer communications to support online sales and operations.

Combined graphic design and customer support responsibilities to create marketing materials and handle client interactions across channels.

Completed the PDEAD Course for Insurance Mediators focused on regulatory and practical aspects of insurance mediation.

Completed an introductory course on data analysis with SQL covering foundational querying and data manipulation skills.

Completed a Technical Multimedia Course covering practical multimedia skills and tools.

Completed a Bachelor's degree in Graphic Design and Multimedia with focus on visual communication and multimedia production.