Looking for a job

Bhumika Guglani

@bhumikaguglani

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Experienced Administrative and Operations Support professional with 15+ years.

Portugal

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am an experienced Administrative and Operations Support professional with over 15 years in customer service and operations across BPO and retail sectors. My expertise lies in managing schedules, optimizing office operations, and coordinating cross-functional teams to enhance productivity and efficiency.

Throughout my career, I have successfully handled various roles, including Administrator and Strategic Sales and Project Coordinator, where I was responsible for overseeing office operations, managing recruitment processes, and ensuring effective communication between teams. My commitment to excellence has consistently resulted in improved operational workflows and enhanced team performance.

Experience

Work history, roles, and key accomplishments

Administrator

Desfecho Vibrante Lda

Jan 2022 - Oct 2022 (9 months)

Managed administrative tasks, maintained records, scheduled meetings, and coordinated communication between teams. Oversaw office operations and assisted HR with onboarding and training processes.

Scheduling Team Coordination

Strategic Sales and Project Coordinator

Warps and Wefts LLC

Apr 2015 - Nov 2021 (6 years 7 months)

Prepared sales performance reports, evaluated product suitability, coordinated project requirements, and managed client communications. Led recruitment and training efforts while ensuring compliance with project specifications.

Sales Reporting Project Coordination Client Communication Recruitment

Assistant Manager Operations

Bharat BPO Services Ltd

Aug 2007 - Sep 2012 (5 years 1 month)

Supervised a team of 200 employees, managed operations, addressed customer grievances, and conducted training programs. Ensured productivity levels met SLA requirements and handled administrative tasks.

Team Management Customer Service Training Operations Management

Assistant Manager

HFCL Group (BPO)

Aug 2002 - May 2007 (4 years 9 months)

Assisted in daily operations, resolved consumer complaints, and ensured efficient office procedures. Managed procurement and maintained records of meetings.

Procurement

Education

Degrees, certifications, and relevant coursework

ESTC

E-Commerce

2000 - 2000

Completed a short course in E-Commerce, gaining insights into online business strategies, digital marketing, and e-commerce platforms.

JDM College, Delhi University

Bachelor of Arts, Advertising

1997 - 2000

Completed a Bachelor of Arts in Advertising, focusing on creative strategies, media planning, and consumer behavior. Developed skills in communication, marketing, and project management.