Carolina Patricio

Managed and triaged internal requests via HubSpot, ensuring timely routing and cross-departmental coordination. Monitored delivery timelines, investigated delays, and analyzed data dashboards to identify trends and raise critical information to stakeholders.

Oversaw end-to-end performance of multiple residential assets, ensuring operational efficiency and service quality. Monitored key metrics such as occupancy, satisfaction scores, and cost structures, contributing to improved profitability and user experience.

Managed inventory and maintained an organized workspace while delivering outstanding client support. Tracked performance metrics, communicated insights to leadership, and onboarded and mentored new team members.

Provided vital support by delivering meals to patients and ensuring dietary needs were met. Conducted regular check-ins and engaged in conversations to provide emotional support during patients' stays.

Pursued a minor in Business Management at Universidade Aberta.

Earned a Bachelor of Business Management from Universidade do Algarve.