Open to opportunities

Laura Z

@lauraz

Message

I streamline B2B retail operations, customer fulfillment, and partner service.

Portugal

Message

What I'm looking for

I'm looking to improve operational processes, collaborate across stakeholders, solve customer and partner challenges, and deliver measurable service and fulfillment improvements.

I'm currently improving customer fulfillment and service levels at Infineon, where I manage pre- and order operations, address supply constraints, develop forecasts, and prepare commercial offers for account managers.

Across seven years at FARFETCH, I improved partner operations, managed financial queries and escalations, controlled return-related costs, and delivered training that helped partners use available tools more effectively. I bring ten years of operations experience, a client-oriented mindset, and a strong focus on process mapping, optimization, and cross-functional alignment.

Experience

Work history, roles, and key accomplishments

Current

Senior Sales Operations Specialist

Current

Infineon

Jan 2025 - Present (1 year 7 months)

Serves as the main point of contact for a portfolio of customers for pre and post orders operations, tackling supply constraints and preventing escalations to guarantee fulfillment and high service levels. Drives sales with forecasts and analysis based on customer behavior to support account managers in business reviews.

Salesforce Zendesk Microsoft Office Microsoft Dynamics Lucidchart Miro Jira Process Mapping Forecasting Customer Relationship Management

Senior Partner Support Specialist and Trainer

Farfetch

Jan 2024 - Jan 2025 (1 year)

Managed operational costs by negotiating with partners to recover costs and controlling return tendencies. Coordinated partner financial queries, designed process improvements, and implemented processes through training.

Process Improvement Training KPI Analysis Escalation Management Negotiation Project Coordination

SMBs Partner Success Specialist

Farfetch

Jan 2020 - Jan 2023 (3 years)

Collaborated with small and medium partners to improve operational performance through training calls. Oversaw monthly results data to identify behaviors and develop solutions for operational improvements.

Partner Development Data Analysis operational improvements Integration Resource Allocation

Partner Support Specialist

Farfetch

Jan 2017 - Jan 2019 (2 years)

Worked with top-tier partners to support operational queries. Managed operational costs by negotiating with partners to recover costs and controlling return tendencies.

Partner Support Negotiation Cost Management Operations

Logistics Specialist

Decathlon Italia

Jan 2015 - Jan 2016 (1 year)

Worked as a logistics specialist while studying at university.

Education

Degrees, certifications, and relevant coursework

Design Thinking Foundations

Certificate, Design Thinking

2020 - 2020

Design Thinking foundations course, 9 hours, April 2020, Porto.

Università di Bologna

Bachelor's Degree, International and Diplomatic Relations

2013 - 2016

Bachelor's degree in International and Diplomatic Relations from the University of Bologna from 2013 to 2016.

Code for All

Certificate, AI Vibe Coding

Hands-On Introduction to AI Vibe Coding for Products and Automation, 15 hours.

Agile Methodologies Course

Certificate, Agile Methodologies

2022 - 2022

Agile Methodologies course, 42 hours, March-May 2022, Porto.

Edit - Disruptive Digital Education

Certificate, UX Research

UX research course, 16 hours, February 2023, Porto.

Udemy and LinkedIn Learning

Certificate, Service Design, Process Mapping, Project Management, Quality Management

Courses in Service Design, Process Flowcharts & Process Mapping, Project and Resource Management foundations, and Quality Management for Operational Excellence.