Patricia Rodrigues
@patriciarodrigues
I streamline administrative operations, client support, and backoffice processes across banking, insurance, and corporate services.
PortugalWhat I'm looking for
I've supported administrative operations, client service, and backoffice processes for more than 15 years across banking, insurance, and corporate services. At CIL, I manage front-desk and telephone requests, emails, institutional documentation, and daily administrative support.
At Allianz Group, I supported individual and business clients, insurance mediators, and partners with policy issuance and changes, claims, pre-authorizations, billing, and health-insurance backoffice processes. I also helped onboard and train new team members.
I've also analysed banking operations at BNP Paribas and delivered first-line HP technical support and business telemarketing projects at Sitel and Bes Contact. I bring strong organisation, document management, clear communication, and careful follow-through to every request.
Experience
Work history, roles, and key accomplishments
Assistente Administrativa e Recepção
CIL
Jan 2021 - Jan 2026 (5 years)
Provided front desk and phone reception, managed emails and requests, handled mail, and supported administrative activities and daily service operations.
Técnica de Operações Bancárias
BNP Paribas
Jan 2018 - Jan 2019 (1 year)
Analyzed and verified banking operations, processed and monitored department operations, and followed internal procedures with attention to detail.
Provided customer service and support to individual and corporate clients, offered technical and commercial support to brokers and partners, and handled claims and back-office processes.
Assistente de Apoio ao Cliente
Sitel
Jan 2007 - Jan 2008 (1 year)
Provided first-level technical support for HP hardware to resellers and end customers, and conducted telemarketing for the SAP project targeting the business segment.
Assistente de Apoio ao Cliente
Bes Contact
Jan 2007 - Jan 2007 (0 months)
Provided first-level technical support for HP hardware to resellers and end customers, and conducted telemarketing for the SAP project targeting the business segment.
Telefonista
Caixa Geral de Depósitos
Jan 2004 - Jan 2005 (1 year)
Managed incoming calls, screened and routed calls to the appropriate departments.
Education
Degrees, certifications, and relevant coursework
Centralmed
Atendimento Telefónico Profissional, Professional Training
2024 - 2024
Completed professional training in telephone service, conflict management, earthquake safety procedures, and first aid.
CENJOR
Media coach, Media and Communication
2019 - 2020
Completed training in media coaching, communication and presentation platforms, multimedia production, and oral communication techniques.
Restart - Escola de Criatividade e Novas Tecnologias
Produção e Marketing de Eventos, Event Production and Marketing
2005 - 2006
Completed a course in event production and marketing.
Instituto Superior de Ciências Sociais e Políticas
Licenciatura, Anthropology
1998 - 2004
Licenciatura in Anthropology, with a specialization in Heritage Management and Cultural Action.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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