Open to opportunities

Alena Alyeva

@alenaalyeva

Message

I improve business operations by redesigning workflows, automating routine work, and building SOPs that stick.

Portugal

Message

What I'm looking for

I'm looking to return to business operations in a remote EU or EMEA role where I can improve workflows, build durable SOPs, automate routine work, and partner across teams to make operations run more effectively.

I've improved operations at Align Technology, 3M, and IHG by mapping bottlenecks, redesigning workflows, and turning better ways of working into practical SOPs. At Align, I reduced CRM case and order resolution time by 30% and cut event registration from hours to five minutes.

I built a structured library of 50+ SOPs for EMEA teams, automated routine notifications and status updates to save 16+ hours monthly, and worked daily in Salesforce across case routing, reports, access, data quality, contracts, and event campaigns. At 3M, I delivered more than EUR 10,000 in annual savings through vendor management, SLA enforcement, invoice accuracy, reporting, and standardised administrative processes.

More recently, I've worked in brand design and built an automated subscription flow in Make, giving me firsthand experience of how marketing and creative teams operate. I'm now returning to business operations, where my depth is, bringing seven years of remote collaboration across teams in the US, Mexico, Costa Rica, Poland, and Germany.

Experience

Work history, roles, and key accomplishments

Current

Brand Designer

Current

Dahua Technology

Mar 2026 - Present (5 months)

Developed key visuals and campaign concepts for marketing initiatives across Russia and CIS markets. Produced go-to-market materials end to end, including presentations, landing page blocks, digital banners, print layouts, and event collateral.

Figma Adobe Creative Suite Graphic Design Campaign Design Localization Project Management

Career Break — Relocation

Self Employed

Feb 2024 - Feb 2026 (2 years)

Relocated from Serbia to Portugal and completed the residency and settling-in process. Built an automated subscription flow for an independent practitioner's website using Make.

Make Automation Web Design

Freelance Graphic Designer

Imou (Dahua group)

Feb 2023 - Jan 2024 (11 months)

Designed social media and campaign content for the Russia and CIS markets across three channels. Localised product catalogues and go-to-market materials for regional launches.

Graphic Design Social Media Design Localization Adobe Creative Suite

Business Operations Specialist

Align Technology

Jul 2019 - Dec 2022 (3 years 5 months)

Owned end-to-end improvement of the order-to-cash and customer service flow, redesigning case routing, workflow rules, and templates. Reduced case and order resolution time by 30% and cut registration for doctors and clinic managers from hours to 5 minutes.

Salesforce Process Improvement SOP Development Automation Google Workspace Data Analysis

Administrative Operations Specialist

Oct 2016 - Jul 2019 (2 years 9 months)

Reduced monthly travel spend by more than EUR 3,000 and delivered more than EUR 10,000 in annual savings by tightening vendor management, enforcing SLAs, improving invoice accuracy, and standardising SOPs. Sourced and selected new travel and hotel vendors, including site visits and rate negotiation.

Vendor Management SLA SOP Development Negotiation

Project Operations Coordinator

Open Cybertechnologies LLC

Jan 2015 - Sep 2015 (8 months)

Ensured on-time project delivery through process documentation (SOP / RACI), cross-functional coordination, and structured task tracking.

Project Coordination Process documentation RACI Project Tracking

Executive Operations Assistant

WTC Moscow, Crowne Plaza (IHG)

Jun 2011 - Jul 2014 (3 years 1 month)

Supported internal operations and executive workflows, contributing to a 9.1 Booking.com rating through improved process control, stakeholder communication, and event operations documentation.

Executive Support Process Control Stakeholder Communication Event Operations