Kathleen Iorio
@kathleeniorio
Customer support expert delivering solutions, retention, and growth.
PortugalWhat I'm looking for
I am a customer solutions professional with experience supporting users across live chat, email, and phone, primarily within international and startup environments.
I have worked at Pipedrive as a Customer Solutions Expert where I diagnose issues, collaborate with product and engineering teams, and use Intercom to ensure timely follow-up and customer retention.
I also managed operations, website content, and billing at Haws Lisbon and led digital content, events, and student support at Erasmus Life Lisboa, contributing to marketing, partnerships, and business growth.
I bring CRM and subscription-management expertise, multilingual communication (Portuguese, English, Spanish), and practical skills in web content, digital advertising and team coordination to roles focused on customer experience and operational excellence.
Experience
Work history, roles, and key accomplishments
Customer Solutions Expert
Kaplan International English
Provide efficient multichannel customer support via chat, email, and phone, diagnose issues and collaborate with product and engineering to improve retention and satisfaction.
Administration and Reception
Haws Lisbon
Mar 2024 - Nov 2024 (8 months)
Managed guest check-ins/outs and coworking operations, maintained cleanliness and website content, and coordinated teams to resolve issues and ensure smooth daily operations.
Administrative and Events Manager
Erasmus Life Lisboa
Jan 2022 - Jan 2023 (1 year)
Led digital content strategy and events promotion, managed the website and social media to increase sales, coordinated internships and budgets, and drove operational growth for the startup.
Education
Degrees, certifications, and relevant coursework
Universidade Europeia
Design Studies (Partial Completion), Design Studies
Partial completion of Design Studies at Universidade Europeia with coursework undertaken in Lisbon.
Kaplan International English
One-Year English Program (Advanced Level), English Language
2015 - 2015
Completed a one-year advanced English language program (Advanced Level) at Kaplan International English in Sydney.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
Skills
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