Agustina Lombardo
@agustinalombardo
Multilingual operations specialist focused on process optimization and customer excellence.
PortugalWhat I'm looking for
I am a detail-oriented multilingual operations specialist with strong experience in customer operations, linguistic quality assurance, and executive support across European and Latin American markets.
I have delivered high-volume, high-accuracy work — maintaining a 95% satisfaction rate managing 40+ client cases daily and a 98% accuracy rate in policy enforcement — while founding and directing an e-commerce brand where I led creative direction, supplier negotiations, and end-to-end customer communications.
I bring a hands-on approach to process improvement and workflow optimization, implementing digital reporting and logistics solutions, and I communicate clearly across teams in Spanish, Italian, English, and Portuguese.
Experience
Work history, roles, and key accomplishments
Italian Advisor
Foundever
May 2025 - Present (6 months)
Delivered multilingual customer support via chat and email, handling 40+ client cases per day with a 95% satisfaction rate and ensuring SLA compliance and linguistic accuracy for the Italian market.
Co-Founder & Creative Director
Astrolabio Design
Dec 2021 - Present (3 years 11 months)
Founded and managed a jewelry e-commerce brand, overseeing creative direction, supplier negotiations, and end-to-end customer communications while implementing digital workflows for logistics, inventory, and marketing.
ACModerated and evaluated user content in IT/EN/ES, maintaining a 98% accuracy rate in policy enforcement while handling high-volume reviews and escalating recurring content trends to improve workflows.
Administrative Assistant
Innova Space
Mar 2023 - Apr 2024 (1 year 1 month)
Managed administrative documentation, invoicing, travel and scheduling for executive teams and introduced digital reporting tools that improved process tracking and accuracy.
Education
Degrees, certifications, and relevant coursework
NPNational University of Mar del Plata
Bachelor's in Literature, Literature
2020 - 2020
Completed one year of a Bachelor's program in Literature at the National University of Mar del Plata from March to December 2020.
CUCAECE University
Bachelor's in Business Management, Business Management
2016 - 2019
Completed a four-year Bachelor's degree in Business Management at CAECE University from March 2016 to December 2019.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
Interested in hiring Agustina?
You can contact Agustina and 90k+ other talented remote workers on Himalayas.
Message AgustinaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
