Open to opportunities

Halimat Kadir

@halimatkadir

I handle high-volume customer interactions, resolve issues, and support sales across insurance, banking, and hospitality.

Zimbabwe

Message

I've supported customers at Admiral Group, Renmoney Microfinance Bank, and The George Hotel, managing high-volume calls, insurance policy updates, loan applications, reservations, and service issues.

I bring more than five years of experience in customer engagement and sales support, using CRM and internal systems to maintain accurate records, resolve objections, coordinate with teams, and deliver solutions aligned with customer and business needs.

Experience

Work history, roles, and key accomplishments

Inbound Officer

Admiral Group

May 2024 - Apr 2026 (1 year 11 months)

Efficiently answered a large number of incoming calls from customers regarding their insurance policies, including motor, home, and travel insurance. Updated customer information and amended insurance policies as requested, maintaining a calm and professional demeanor during peak call times.

Customer Service Insurance Policy Management Multitasking CRM

Sales Representative

Renmoney Microfinance Bank

Dec 2022 - Apr 2024 (1 year 4 months)

Conducted customer needs assessments to evaluate financial requirements and recommend suitable loan products. Processed loan applications and documentation, ensuring compliance with company policies and regulatory standards.

Sales Needs Assessment Loan Processing CRM Compliance

Customer Support Specialist

The George Hotel

Jan 2021 - Nov 2022 (1 year 10 months)

Handled high volumes of inbound and outbound communications via phone, email, and live chat, addressing reservation requests and general hotel inquiries. Resolved guest complaints and service issues by coordinating with relevant departments.

Customer Service Problem Solving Hotel Management Multitasking