I have accumulated over 4 years experience as a customer service representative and sales support professional in inbound and outbound customer engagement across various industries.
As a Customer Service Officer in the hospitality industry, i handled customer inquiries, room reservations, hall bookings, and service dissatisfaction complaints, ensuring customers received prompt, courteous, and satisfactory assistance.
I also worked as a Personal and Business Loans Telephone Agent, combining inbound and outbound customer support and sales activities. My responsibilities included cold calling prospects, qualifying loan eligible customers, conducting constant follow-ups and resolving concerns regarding loan approval delays, rejections, documentation, and other service related issues.
These experience have strengthened my communication, active listening, problem-solving, and customer relationship management skills, and provided me with the requisite temperament to be of tremendous value to your organization
