Eniola Bakare
@eniolabakare
Dedicated customer service professional with 3+ years of experience.
What I'm looking for
I am a highly dedicated and customer-focused graduate with over three years of experience in customer service within the insurance and hospitality sectors. My journey has equipped me with the skills to handle customer inquiries through various channels, including email, phone, and chat, always with empathy and professionalism. I pride myself on my ability to multitask effectively, resolve issues promptly, and maintain high levels of client satisfaction.
In my previous roles, I have managed front desk operations and reservations, both remotely and on-site, ensuring smooth service delivery and addressing guest complaints efficiently. I have also trained junior staff on customer interaction and hotel systems, implementing feedback processes to enhance customer satisfaction. My strong digital communication skills, coupled with a passion for remote service delivery, make me an asset to any team.
Experience
Work history, roles, and key accomplishments
Hotel Management & Customer Service Representative
Boston Hotel & Resort
Dec 2023 - Feb 2024 (2 months)
Managed front desk operations and reservations, both remotely and on-site. Addressed guest complaints and ensured smooth service delivery. Trained junior staff on customer interaction and hotel systems, and implemented feedback processes to improve customer satisfaction.
Customer Service Representative
Allways Insurance Ltd
May 2022 - Jul 2023 (1 year 2 months)
Handled high-volume customer inquiries via phone, email, and live chat. Resolved service-related issues with empathy and efficiency while maintaining accurate customer data using CRM tools and providing timely product and policy information to clients.
Education
Degrees, certifications, and relevant coursework
Eniola hasn't added their education
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