Open to opportunities

Chibuzor Anthony

@chibuzoranthony

Message

Customer service representative specializing in insurance support, retention and sales.

Nigeria

Message

What I'm looking for

I seek a customer-facing role in insurance or services where I can use CRM expertise, improve retention and upsells, work cross-functionally, and grow into leadership in a collaborative culture.

I am a results-driven customer service professional with five years' experience balancing outbound cold calling and inbound support to convert leads and retain clients.

I use CRM tools such as Zoho CRM and HubSpot to track interactions, follow up strategically, and maintain a 95% issue-resolution rate with steady increases in upsells. I resolve complaints by coordinating with underwriting, claims, and billing to deliver accurate, compliant policy support and strong customer retention outcomes.

Experience

Work history, roles, and key accomplishments

Customer Service Officer

Pacific Life Insurance

Nov 2023 - May 2025 (1 year 6 months)

Provided accurate policy information and processed updates (address, beneficiary, renewals), resolving customer complaints by coordinating with underwriting, claims, and billing and maintaining a 95% issue-resolution rate.

Customer Support Policy Administration CRM Data Entry Compliance Upselling

Sales Representative

Unitrust Insurance Nigeria Ltd

Mar 2022 - Sep 2023 (1 year 6 months)

Marketed general and life insurance products to individuals and corporate clients, conducted needs analyses, and presented tailored proposals that increased coverage adoption and supported consistent upsells.

Insurance Sales Needs Analysis Presentation Negotiation Cross Selling Upselling Relationship Management

Customer Service Executive

Veritas Kapital Assurance Plc

Feb 2020 - Jan 2022 (1 year 11 months)

Maintained accurate customer records in CRM, followed up on outstanding requests to ensure resolution within timelines, and managed front-desk duties to support efficient client service delivery.

Customer Service CRM Data Entry Microsoft Office Front Desk Duties SLA Management