AOAyomide Omowaiye
@ayomideomowaiye
Customer service professional driving revenue and satisfaction through strategic support.
NigeriaWhat I'm looking for
I am a customer service representative with four years' experience handling inbound and outbound calls, upselling and cross-selling to boost revenue while maintaining strong customer relationships. I consistently deliver clear, timely solutions, resolve complaints professionally, and support long-term retention through excellent communication and problem-solving.
My background includes telemarketing for insurance products, front-of-house service in hospitality, and sales support with CRM maintenance and logistics coordination. I am goal-oriented, detail-focused, and proficient with CRM tools, committed to improving customer experience and supporting sales growth.
Experience
Work history, roles, and key accomplishments
Telemarketer
Zurich Financial Services
Feb 2024 - Aug 2025 (1 year 6 months)
Conducted high-volume outbound calls to prospects and existing customers to promote insurance products, assessed needs, handled objections, and recommended policies to drive sales and improve customer conversion.
Customer Service Representative
Awoof Restaurant
Jan 2023 - Dec 2023 (11 months)
Greeted customers, handled orders and menu inquiries, resolved complaints professionally to ensure satisfaction and repeat business, and provided recommendations on portions and promotions.
Sales Support
Ritadel Communication Limited
May 2021 - Nov 2022 (1 year 6 months)
Coordinated with logistics and operations to track product availability and deliveries, maintained CRM records, and supported sales reps in meetings with materials and presentations to improve fulfillment and reporting.
Education
Degrees, certifications, and relevant coursework
LULagos State University
Bachelor of Arts, History and International Studies
Studied History and International Studies and Business, completing coursework focused on historical analysis and business fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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