Bernardine Chidi-Ifenweobi

I've supported customers and qualified leads across insurance, enterprise services, and hospitality, handling inbound and outbound calls while keeping records accurate in CRM systems.

At Hallmark General Insurance Australia, I gathered and verified prospect information, scheduled follow-ups, and forwarded qualified leads to underwriting or sales teams. I consistently met and exceeded call targets, conversion rates, and management KPIs.

At Duked Enterprise Resources Limited, I helped customers place and modify orders, track deliveries, and resolve issues through follow-up. I also shared recurring customer feedback and process-improvement suggestions with management.

Earlier at The Regent Hotel, I resolved guest complaints, maintained reservation records, and coordinated with housekeeping and maintenance to deliver a smooth guest experience.