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chinedum okafor

@chinedumokafor

Customer service representative in banking, hospitality, and business services, resolving customer issues and recommending tailored products.

Nigeria

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At Sterling Bank Plc, I managed customer relationships and banking enquiries by phone, email, and in branch. I helped clients with account opening and updates, deposits, and withdrawals.

I investigated complaints about failed transactions and payment discrepancies, and promoted relevant products by identifying customer needs. Proactive follow-ups and feedback collection helped strengthen customer loyalty and satisfaction.

At City Landmark Hotel, I generated and qualified sales opportunities through outbound calls and email campaigns. I presented hotel services, prepared quotations and proposals, handled objections, and followed up with clients after bookings.

At NED-CHI Global Ltd, I handled client enquiries across phone, email, live chat, and digital channels. I investigated service and billing concerns, supported lead conversion and onboarding, and maintained CRM records.

Experience

Work history, roles, and key accomplishments

Customer Relations Officer

Sterling Bank Plc

Jul 2025 - Sep 2026 (1 year 2 months)

Managed customer relationships and banking enquiries through phone calls, emails, and in-branch interactions, assisting clients with account opening, account updates, deposits, and withdrawals. Investigated and resolved customer complaints and account issues by addressing failed transactions and payment discrepancies.

Relationship Management Problem Solving Communication Skills Customer Retention Inbound and Outbound Call Handling Banking Products Customer Service

Sales Representative

City Landmark Hotel

Mar 2023 - Jun 2025 (2 years 3 months)

Generated and qualified new sales opportunities by prospecting individuals, corporate clients, travel agencies, event planners, and organizations through outbound calls and email campaigns. Managed the sales cycle from lead generation to conversion by preparing quotations and proposals, and handling objections.

Sales Strategy Prospecting Lead Generation Outbound Calls Email Campaigns Quotations Proposals Objection Handling Account Management

Customer Support Officer

NED-CHI Global Ltd

Feb 2021 - Feb 2023 (2 years)

Managed customer and client enquiries through phone calls, emails, live chat, and digital communication channels, providing accurate information on business development services. Resolved client concerns and service issues by investigating complaints, service delays, and billing enquiries.