Gilbert N

Provided outbound sales support, including lead generation and customer follow-up. Surpassed telemarketing call and appointment targets by 15%, improving overall campaign performance and customer engagement through personalized communication strategies.

Successfully completed a virtual client services simulation, demonstrating strong communication and problem-solving skills to provide high-quality support and enhance client satisfaction.

Resolved 95% of customer complaints effectively, leading to increased customer satisfaction and loyalty. Implemented targeted upselling strategies, resulting in a 25% boost in sales. Skilled in CRM systems and personalized communication, contributing to a 30% improvement in customer engagement.

Completed a certification program focused on administrative, technical, and communication skills required for efficient remote work, including time management and project management.

Engaged in digital global campaigns to address human rights violations, raising awareness of critical issues that reached over 100,000 individuals globally.

Certified proficiency in utilizing the Gorgias CRM platform to efficiently manage customer inquiries, resolve issues, and enhance customer satisfaction.

Virtual Assistant Certification program that equips students with administrative, technical, and communication skills necessary for efficient remote work.

AI Career Essentials Certification that provides a strong understanding of core AI concepts, including supervised and unsupervised learning, neural networks, and data analysis.

High school diploma in computer science, focusing on foundational computer skills and technology applications.