Nancy Nicole Ishimwe
@nancynicoleishimwe
Customer Service Representative with 1+ year experience supporting multi-national clients and resolving complaints.
What I'm looking for
I am a professional Customer Service Representative with over 1 year experience in handling multi-national clients. My background is built on providing excellent customer support, creative problem solving, and building customer loyalty.
In my role, I respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner. I also resolve customer complaints and issues efficiently while maintaining a positive customer experience.
I’m a cheerful, neat, and well-organized person who stays motivated by problem solving. I work well with deadlines and independently, and I’m collaborative and efficient in how I support customers.
I bring a customer-first mindset, clear communication, and consistent follow-through to every interaction. I’m excited to join a team where I can keep improving customer satisfaction through fast, thoughtful support.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Call Africa
Jan 2024 - Feb 2025 (1 year 1 month)
Handled customer inquiries via phone, email, chat, and in person in a timely and professional manner. Resolved complaints and issues while maintaining a positive customer experience.
Education
Degrees, certifications, and relevant coursework
Mount Kenya University
Bachelor of Science, General Nursing
2018 - 2021
Earned a Bachelor of Science in General Nursing at Mount Kenya University (Rwanda) from 2018 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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