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Nancy Nicole IshimweNI
Open to opportunities

Nancy Nicole Ishimwe

@nancynicoleishimwe

Customer Service Representative with 1+ year experience supporting multi-national clients and resolving complaints.

Rwanda
Message

What I'm looking for

I’m looking for a customer service role where I can support multi-national clients, respond quickly across channels, and resolve complaints with creative problem solving—while maintaining a positive customer experience and meeting deadlines.

I am a professional Customer Service Representative with over 1 year experience in handling multi-national clients. My background is built on providing excellent customer support, creative problem solving, and building customer loyalty.

In my role, I respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner. I also resolve customer complaints and issues efficiently while maintaining a positive customer experience.

I’m a cheerful, neat, and well-organized person who stays motivated by problem solving. I work well with deadlines and independently, and I’m collaborative and efficient in how I support customers.

I bring a customer-first mindset, clear communication, and consistent follow-through to every interaction. I’m excited to join a team where I can keep improving customer satisfaction through fast, thoughtful support.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Mount Kenya University logoMU

Mount Kenya University

Bachelor of Science, General Nursing

2018 - 2021

Earned a Bachelor of Science in General Nursing at Mount Kenya University (Rwanda) from 2018 to 2021.

Tech stack

Software and tools used professionally

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