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Ndahiro Emmanuel

@ndahiroemmanuel

Message

Call Center Representative at Freelance handling customer inquiries and resolving account issues.

Rwanda

Message

At Freelance, I handle 40–60+ customer inquiries daily through chat, email, and phone.

I help clients with account issues, orders, and general support, and work to resolve complaints efficiently.

I maintain accurate customer interaction records in CRM systems and assist with escalating complex issues.

I'm studying Financial Mathematics at Nyamyumba secondary school, where I'm pursuing a High School Diploma.

Experience

Work history, roles, and key accomplishments

Current

Call Center Representative

Current

Freelance

Jan 2023 - Present (3 years 9 months)

Handled 40–60+ customer inquiries daily via chat, email, and phone. Resolved complaints efficiently, improving customer satisfaction. Maintained accurate records of customer interactions in CRM systems. Assisted clients with account issues, orders, and general support. Collaborated with team members to escalate and resolve complex issues.