Nyilinkindi Ivan MorrisNM
Open to opportunities

Nyilinkindi Ivan Morris

@nyirinkindimorris

Motivated professional with extensive experience in customer service and sales.

Rwanda

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a dynamic environment, with opportunities for growth and development.

I am a motivated and results-driven professional with over two years of experience in customer service and sales. My expertise lies in effectively managing customer interactions, utilizing CRM tools, and generating leads through cold calling. I have a proven track record of achieving targets and maintaining high accuracy in customer data management.

Currently, I serve as a Branch Operational Assistant at NCBA Rwanda, where I support daily operations and ensure efficient processing of customer transactions. Previously, I led a sales team at MobiCash Ltd, achieving over $2 million in revenue during my tenure. My commitment to excellence in customer service and my ability to build strong relationships have been key to my success in driving business growth.

Experience

Work history, roles, and key accomplishments

NR
Current

Branch Operational Assistant

NCBA Rwanda

Aug 2023 - Present (1 year 10 months)

Support daily operational activities of the branch, ensuring efficient processing of customer transactions and maintaining service standards. Manage customer inquiries and update CRM systems for accurate customer profiles. Assist in lead generation and collaborate with the team to achieve branch goals.

Education

Degrees, certifications, and relevant coursework

Mount Kenya University logoMU

Mount Kenya University

Bachelor of Arts, International Business and Trade

2018 - 2021

Activities and societies: Co-Founder of Baheza Liquid Soap, enabling 40+ families to access affordable cleaning detergents and promoting better hygiene practices.

Studied International Business and Trade, focusing on entrepreneurial leadership, international economic issues, and African studies. Developed a strong understanding of global trade dynamics and economic policies.

Tech stack

Software and tools used professionally

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Nyilinkindi Ivan Morris - Branch Operational Assistant - NCBA Rwanda | Himalayas