Open to opportunities

Nyilinkindi Ivan Morris

@nyirinkindimorris

Message

Motivated professional with extensive experience in customer service and sales.

Rwanda

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a dynamic environment, with opportunities for growth and development.

I am a motivated and results-driven professional with over two years of experience in customer service and sales. My expertise lies in effectively managing customer interactions, utilizing CRM tools, and generating leads through cold calling. I have a proven track record of achieving targets and maintaining high accuracy in customer data management.

Currently, I serve as a Branch Operational Assistant at NCBA Rwanda, where I support daily operations and ensure efficient processing of customer transactions. Previously, I led a sales team at MobiCash Ltd, achieving over $2 million in revenue during my tenure. My commitment to excellence in customer service and my ability to build strong relationships have been key to my success in driving business growth.

Experience

Work history, roles, and key accomplishments

Current

Branch Operational Assistant

Current

NCBA Rwanda

Aug 2023 - Present (1 year 10 months)

Support daily operational activities of the branch, ensuring efficient processing of customer transactions and maintaining service standards. Manage customer inquiries and update CRM systems for accurate customer profiles. Assist in lead generation and collaborate with the team to achieve branch goals.

Customer Service CRM Systems Data Entry Lead Generation Performance Metrics Problem Solving Communication Team Collaboration

Sales Team Leader

MobiCash Ltd

Nov 2022 - Jan 2024 (1 year 2 months)

Led a team of 12 sales representatives, achieving over $2 million in revenue during the first quarter. Trained team members in cold calling and CRM data management while maintaining accurate customer profiles for timely follow-ups.

Sales Leadership Cold Calling CRM Management Revenue Customer Relationship Management Performance Tracking

Business Developer

MobiCash Ltd

Nov 2020 - Nov 2022 (2 years)

Spearheaded onboarding of new partners, contributing to company growth. Managed CRM records for clients, ensuring smooth data flow and timely resolution of inquiries.

Business Development Onboarding CRM Management Administrative Support

Customer Service Representative (Internship)

Logistics

Jun 2020 - Sep 2020 (3 months)

Assisted in managing inbound and outbound calls, providing logistical support. Created accurate customer profiles and maintained CRM systems, achieving a 95% customer satisfaction rate.

Customer Service CRM Systems Data Entry Communication Logistics Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Mount Kenya University

Bachelor of Arts, International Business and Trade

2018 - 2021

Activities and societies: Co-Founder of Baheza Liquid Soap, enabling 40+ families to access affordable cleaning detergents and promoting better hygiene practices.

Studied International Business and Trade, focusing on entrepreneurial leadership, international economic issues, and African studies. Developed a strong understanding of global trade dynamics and economic policies.