Open to opportunities

SANGANO DAVID

@sanganodavid

Message

Customer service associate with strong problem-solving and communication skills.

Rwanda

Message

What I'm looking for

I am looking for a role that fosters teamwork and values effective communication, with opportunities for growth and skill development.

As a dedicated customer service associate, I have honed my skills in delivering high-quality support and resolving complex inquiries. My experience at Contact Centre International has equipped me with the ability to handle ambiguous customer queries while maintaining the integrity of information provided. I thrive in collaborative environments, working closely with team members to enhance service outcomes.

My background includes administrative roles where I managed documentation and data entry tasks with precision. I have a strong commitment to adhering to established protocols and improving administrative processes. My critical thinking skills have been essential in resolving challenges and ensuring data integrity across various positions, including my time as a receptionist and coordinator.

Currently pursuing a Bachelor's degree at Mount Kigali University, I am eager to leverage my skills and experiences in a dynamic work environment that values teamwork, effective communication, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Contact Centre International

Jan 2023 - Jun 2024 (1 year 5 months)

Handled customer inquiries and issues with high-quality information delivery. Utilized critical thinking to resolve ambiguous queries and collaborated with team members to enhance service outcomes.

Customer Service Critical Thinking Problem Solving Team Collaboration Communication

Administrative Agent

VISION CANADA IMMIGRATION

Jan 2023 - Feb 2023 (1 month)

Managed documentation and data entry tasks, ensuring adherence to protocols. Applied critical thinking to resolve administrative tasks and collaborated with team members to improve processes.

Data Entry Critical Thinking Documentation Management Team Collaboration

Receptionist

VISION CANADA IMMIGRATION

Sep 2022 - Jan 2023 (4 months)

Provided accurate information and support to clients, maintaining high service standards. Resolved client inquiries through effective problem-solving and collaborated with colleagues for consistent service.

Customer Service Problem Solving Communication Team Collaboration

Coordinator

PLP (Peace and Love Proclaimers)

Jan 2021 - Jan 2022 (1 year)

Coordinated events and activities with attention to detail, managing data and logistics accurately. Handled unexpected challenges and worked with team members to improve coordination practices.

Event Coordination Critical Thinking Team Collaboration Project Management Attention To Detail

Receptionist

CHY

Jan 2020 - Jan 2021 (1 year)

Delivered reliable reception services, ensuring client satisfaction. Used critical thinking to resolve client issues and collaborated with the team to enhance service delivery.

Customer Service Problem Solving Team Collaboration Communication

Receptionist

ROHI Apartments

Jan 2020 - Jan 2021 (1 year)

Managed reception duties with accuracy and attention to detail. Resolved client inquiries effectively and worked with team members to maintain high service standards.

Customer Service Problem Solving Attention To Detail Team Collaboration