Ngutete Noella
@ngutetenoella
Customer-focused service representative skilled in remote support, CRM, and problem resolution.
What I'm looking for
I am a dedicated, customer-focused service representative with hands-on experience in remote international support and high-volume call center environments. I consistently manage inbound communications, resolve customer concerns efficiently, and maintain accurate records across multiple CRM systems.
My background includes roles in customer support, call center operations, and IT internships where I analyzed and troubleshot computer issues, supported software maintenance, and registered trainee data. I bring strong communication, active listening, and problem-solving skills, combined with adaptability and attention to detail in fast-paced settings.
I am committed to delivering high-quality service with discretion and professionalism, leveraging Microsoft Office, Google Workspace, multiple Windows environments, and CRM platforms to ensure accurate documentation and excellent customer outcomes.
Experience
Work history, roles, and key accomplishments
Call Center Agent
CCI Rwanda
Apr 2024 - Aug 2024 (4 months)
Handled high-volume inbound calls, identified client needs and delivered solution-oriented responses, logged interactions in CRM, and managed complaints with empathy while meeting service quality standards.
Housekeeper
Private Residence
Jul 2023 - Feb 2024 (7 months)
Maintained high standards of cleanliness and organization for a private residence, demonstrating reliability, discretion, and strong time management.
Software Intern
N@tcom ICT Training Center
Apr 2023 - Jun 2023 (2 months)
Analyzed and troubleshot computer system issues, maintained trainee data within internal systems, and assisted in software maintenance and basic user support.
Customer Support Representative
Income Global Company
Jan 2025 - Present (1 year 2 months)
Provided remote support to international clients via digital channels, managed inquiries and account updates, and documented interactions in CRM systems to ensure timely follow-up and data confidentiality.
Education
Degrees, certifications, and relevant coursework
N@tcom ICT Training Center
Certificate, Software Maintenance & Development
2022 - 2023
Completed a software maintenance and development training program with hands-on experience in troubleshooting and trainee data management.
Ecole Secondaire Saint Joseph Le Travailleur
Secondary School Certificate, Software Development (ICT)
2021 - 2023
Completed secondary-level software development (ICT) coursework with practical focus on software development and maintenance.
Croix Rouge
Certification, First Aid
2019 - 2019
Obtained first aid certification covering emergency response and basic medical assistance procedures.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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