Open to opportunities

Ngutete Noella

@ngutetenoella

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Customer-focused service representative skilled in remote support, CRM, and problem resolution.

Rwanda

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What I'm looking for

I seek a customer-focused role where I can provide remote or in-person support, use CRM tools, solve problems, and grow in technical support.

I am a dedicated, customer-focused service representative with hands-on experience in remote international support and high-volume call center environments. I consistently manage inbound communications, resolve customer concerns efficiently, and maintain accurate records across multiple CRM systems.

My background includes roles in customer support, call center operations, and IT internships where I analyzed and troubleshot computer issues, supported software maintenance, and registered trainee data. I bring strong communication, active listening, and problem-solving skills, combined with adaptability and attention to detail in fast-paced settings.

I am committed to delivering high-quality service with discretion and professionalism, leveraging Microsoft Office, Google Workspace, multiple Windows environments, and CRM platforms to ensure accurate documentation and excellent customer outcomes.

Experience

Work history, roles, and key accomplishments

Call Center Agent

CCI Rwanda

Apr 2024 - Aug 2024 (4 months)

Handled high-volume inbound calls, identified client needs and delivered solution-oriented responses, logged interactions in CRM, and managed complaints with empathy while meeting service quality standards.

CRM Systems Complaint Resolution Active Listening Data Entry Quality Assurance

Housekeeper

Private Residence

Jul 2023 - Feb 2024 (7 months)

Maintained high standards of cleanliness and organization for a private residence, demonstrating reliability, discretion, and strong time management.

Housekeeping Time Management Attention To Detail Reliability Confidentiality Organization

Software Intern

N@tcom ICT Training Center

Apr 2023 - Jun 2023 (2 months)

Analyzed and troubleshot computer system issues, maintained trainee data within internal systems, and assisted in software maintenance and basic user support.

Troubleshooting Software Maintenance Data Entry Windows OS User Support System Analysis

Customer Support Representative

Income Global Company

Jan 2025 - Present (1 year 2 months)

Provided remote support to international clients via digital channels, managed inquiries and account updates, and documented interactions in CRM systems to ensure timely follow-up and data confidentiality.

CRM Systems Remote Support Customer Service Data Entry Ticketing Communication Privacy & Compliance