Kabega Muhire Priscilla
@kabegamuhirepriscill
Customer-focused customer service professional with 5+ years in call centers and executive support.
RwandaWhat I'm looking for
I am a customer-focused, solutions-driven professional with over five years' experience in customer service, call center operations, and executive assistance. I consistently deliver exceptional customer experiences by handling high-volume inbound calls, resolving complex inquiries, and maintaining strong client relationships.
As an Executive Assistant, I managed the CEO's calendar, coordinated stakeholder communications, handled confidential information with discretion, and prepared reports to support decision-making. In frontline roles I met KPIs, maintained high first-call resolution rates, and accurately documented customer interactions in CRM systems.
I am skilled in MS Office 365, call management software and CRM tools, and fluent in English and French. I bring professionalism, attention to detail, and the ability to work efficiently under pressure to roles that value customer satisfaction and operational excellence.
Experience
Work history, roles, and key accomplishments
Executive Assistant
Billion Traders
Jan 2022 - Present (3 years 8 months)
Managed CEO calendar, coordinated stakeholder communications, and prepared reports and follow-up materials while handling confidential information with discretion to support executive decision-making.
Customer Service Representative
Bourbon Coffee Ltd
Jan 2017 - Jan 2022 (5 years)
Delivered in-person and phone-based customer support, resolved complaints professionally, and identified service improvements that enhanced client relationships and operational processes.
Answered high-volume inbound calls, resolved billing and network inquiries with a high first-call resolution rate, and documented interactions in CRM while collaborating with technical teams on escalations.
Education
Degrees, certifications, and relevant coursework
Adventist University of Central Africa
Bachelor's Degree, Finance
Completed a bachelor's degree in finance with coursework in financial principles and accounting.
Tech stack
Software and tools used professionally
Availability
Location
RwandaAuthorized to work in
Job categories
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