Ghayas HaiderGH
Open to opportunities

Ghayas Haider

@ghayashaider

Dedicated Customer Support Representative with 2 years of experience.

Pakistan
Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive and dynamic environment, with opportunities for growth and development.

I am a dedicated Customer Support Representative with two years of experience, passionate about helping people and making a positive difference. My skills in listening, problem-solving, and turning challenges into opportunities have allowed me to create meaningful connections with customers. I am committed to supporting others with empathy and professionalism.

In my recent role as an Email Executive at Mindbridge BPO, I identified customer needs and offered appropriate solutions while managing multiple chat conversations with attention to detail. I ensured high levels of customer satisfaction by delivering prompt, courteous, and accurate support. As a Social Media Executive at Abacus BPO, I delivered exceptional customer service across various platforms, achieving sales targets by understanding customer requirements and providing tailored solutions.

My experience as a Packaging & Sales Expert at Custom Box Solutions allowed me to develop innovative packaging solutions that enhanced product appeal and customer satisfaction. I streamlined processes to reduce costs while maintaining quality and sustainability, demonstrating my ability to handle customer queries independently and efficiently.

Experience

Work history, roles, and key accomplishments

AB

Social Media Executive

Abacus BPO

Jul 2023 - Jan 2024 (6 months)

Delivered exceptional customer service across calls, emails, and social media, turning inquiries into lasting relationships. Achieved sales targets by understanding customer requirements and offering tailored solutions.

Education

Degrees, certifications, and relevant coursework

UP

University of the Punjab

Bachelor in Business Education, Business Education

Currently pursuing a Bachelor's degree focusing on the principles and skills for managing and operating organizations and enterprises. This program emphasizes a comprehensive understanding of business operations and management strategies.

GU

Government College University

Intermediate, Commerce

Specialized in Financial Management, gaining foundational knowledge in financial principles and practices. Developed an understanding of economic concepts relevant to business operations.

Tech stack

Software and tools used professionally

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