Ghayas Haider
@ghayashaider
Dedicated Customer Support Representative with 2 years of experience.
What I'm looking for
I am a dedicated Customer Support Representative with two years of experience, passionate about helping people and making a positive difference. My skills in listening, problem-solving, and turning challenges into opportunities have allowed me to create meaningful connections with customers. I am committed to supporting others with empathy and professionalism.
In my recent role as an Email Executive at Mindbridge BPO, I identified customer needs and offered appropriate solutions while managing multiple chat conversations with attention to detail. I ensured high levels of customer satisfaction by delivering prompt, courteous, and accurate support. As a Social Media Executive at Abacus BPO, I delivered exceptional customer service across various platforms, achieving sales targets by understanding customer requirements and providing tailored solutions.
My experience as a Packaging & Sales Expert at Custom Box Solutions allowed me to develop innovative packaging solutions that enhanced product appeal and customer satisfaction. I streamlined processes to reduce costs while maintaining quality and sustainability, demonstrating my ability to handle customer queries independently and efficiently.
Experience
Work history, roles, and key accomplishments
Packaging & Sales Expert
Custom Box Solutions
Jul 2024 - Apr 2025 (9 months)
Developed innovative packaging solutions that enhanced product appeal and customer satisfaction. Streamlined packaging processes, reducing costs while maintaining quality and environmental sustainability.
Social Media Executive
Abacus BPO
Jul 2023 - Jan 2024 (6 months)
Delivered exceptional customer service across calls, emails, and social media, turning inquiries into lasting relationships. Achieved sales targets by understanding customer requirements and offering tailored solutions.
Email Executive
Mindbridge BPO
Jan 2023 - Jun 2023 (5 months)
Identified customer needs and offered appropriate solutions or alternatives. Managed multiple chat conversations simultaneously while maintaining attention to detail.
Education
Degrees, certifications, and relevant coursework
University of the Punjab
Bachelor in Business Education, Business Education
Currently pursuing a Bachelor's degree focusing on the principles and skills for managing and operating organizations and enterprises. This program emphasizes a comprehensive understanding of business operations and management strategies.
Government College University
Intermediate, Commerce
Specialized in Financial Management, gaining foundational knowledge in financial principles and practices. Developed an understanding of economic concepts relevant to business operations.
Availability
Location
Authorized to work in
Job categories
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