Muhammad Hamza

I am a dedicated customer service professional with six years of experience delivering high-quality support across phone, email, and chat channels. I consistently manage high call volumes while maintaining empathy and professionalism.

I have strong expertise in dispute resolution, account management, and CRM systems, resolving complex issues through active listening and clear communication. I’ve enhanced customer satisfaction by de-escalating tense situations and providing timely, tailored solutions.

My background includes roles as a Customer Service Representative and Customer Relationship Officer, where I fostered long-term client relationships and promoted trust and loyalty. I also bring additional technical skills such as AutoCAD drafting, graphic design, SEO, and Microsoft Office.

I am committed to upholding company standards, improving retention, and contributing to team success through strong multitasking, time management, and cross-functional collaboration.