Open to opportunities

Atif Mahmood

@atifmahmood

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Customer Support Specialist focused on enhancing customer experiences.

Pakistan

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What I'm looking for

I am looking for a remote role that allows me to leverage my customer service expertise and problem-solving skills in a dynamic environment.

I am a customer-focused and detail-oriented Customer Support Specialist with a strong background in handling inquiries, resolving issues, and ensuring excellent customer experiences. My experience includes managing high volumes of support requests efficiently and professionally, which has honed my problem-solving and communication skills.

Throughout my career, I have worked with various organizations, including NT Traders Ltd and Mindbridge BPO, where I provided exceptional customer service through multiple channels such as email, chat, and phone. I take pride in my ability to maintain high customer satisfaction scores and effectively resolve conflicts, ensuring that customers feel valued and supported.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

NT TRADERS LTD

Feb 2024 - Jun 2024 (4 months)

Provided excellent customer service by handling inquiries, complaints, and support requests via email, phone, and chat. Assisted customers with vehicle purchases, dispute resolutions, and post-sale support while maintaining high satisfaction levels.

Customer Service CRM Systems Problem Solving Communication Technical Troubleshooting Multitasking Conflict Resolution Customer Satisfaction

Backend Support

Abacus Consulting (Pvt) Ltd.

Feb 2023 - May 2023 (3 months)

Provided backend support and assisted in managing operational processes. Maintained detailed reports and handled customer inquiries efficiently.

Backend Operations Reporting Communication Problem Solving

Customer Support Representative

Mindbridge BPO

Sep 2022 - Feb 2023 (5 months)

Provided customer support to international clients, handling queries via chat, email, and calls. Assisted in troubleshooting technical and service-related issues while maintaining high customer satisfaction scores.

Customer Support Technical Troubleshooting Communication Multitasking Customer Satisfaction Fast Paced Environment

Education

Degrees, certifications, and relevant coursework

University of Lahore

Bachelor of Business Administration, Business Administration

2012 - 2016

Completed a Bachelor of Business Administration with honors, focusing on business management principles, marketing strategies, and financial analysis.