Hey Anuu
@heyanuu
I resolve international customer issues and build strong client relationships across phone, email, and chat support.
PakistanWhat I'm looking for
I've supported international customers at International Campaign, Ibex, and Mindbridge, handling inbound and outbound inquiries, escalations, and technical and non-technical support.
I use phone, email, chat, and CRM systems to resolve issues, maintain accurate records, meet performance targets, and improve customer satisfaction. I'm looking to bring my communication, problem-solving, and leadership skills to a growing organization.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
International Campaign
Dec 2021 - Sep 2026 (4 years 9 months)
Handled inbound and outbound customer inquiries for global clients, resolved complaints, and maintained accurate records in CRM systems.
Customer Service Representative
Ibex
Oct 2017 - Dec 2021 (4 years 2 months)
Provided technical and non-technical support to international clients, managed escalations, and met daily performance targets.
Customer Service Representative
Mindbridge
Nov 2014 - Oct 2017 (2 years 11 months)
Supported customers via phone, email, and chat, resolved issues, and collaborated with team members to improve service quality.
Education
Degrees, certifications, and relevant coursework
Customer Service Excellence
Customer Service Excellence, Customer Service
2020 - 2020
Completed Customer Service Excellence certification in 2020.
University of Central Punjab
Bachelor of Science, Information Technology
2015 - 2019
Bachelor of Science in Information Technology from the University of Central Punjab, Lahore, from 2015 to 2019.
Communication Skills for Professionals
Communication Skills for Professionals, Communication
2018 - 2018
Completed Communication Skills for Professionals certification in 2018.
Microsoft Office Specialist
Microsoft Office Specialist, Microsoft Office
2016 - 2016
Completed Microsoft Office Specialist certification in 2016.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Job categories
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