I am looking for a dynamic role where I can leverage my six years of experience in customer support and omnichannel communication to deliver exceptional client experiences. I value opportunities that offer professional growth, clear performance goals, and a collaborative team environment where I can contribute to operational efficiency, CRM management, and customer satisfaction.
Looking for a job
Agha Kazim
@aghakazim
Experienced Customer Support Specialist with 6 years of expertise across international and domestic campaigns. Skilled in omnichannel communication (p
PakistanWhat I'm looking for
I've supported customers at Mindbridge across three international campaigns, handling phone calls, live chat, and email while maintaining service quality.
I resolve inquiries calmly and efficiently, adapt my communication across channels, and use internal systems to log, track, and close customer requests. I’m comfortable working night shifts and rotational schedules.
Previously at Abacus Consulting, I managed inbound calls for a domestic campaign, addressed customer questions promptly, and accurately recorded interaction details.
I bring six years of combined customer support experience and communicate fluently in English, Urdu, and Punjabi.
Experience
Work history, roles, and key accomplishments
AC
Handled high-volume inbound calls for a major domestic account with a strong emphasis on first-contact resolution.
De-escalated challenging customer situations calmly while maintaining adherence to service quality protocols.
Recorded detailed interaction summaries and updated client profiles within administrative databases.
MI
Customer Support Specialist
Mindbridge
Jan 2019 - Mar 2023 (4 years 2 months)
Handled customer interactions across three international campaigns, covering phone calls, live chat, and email support.
Assisted customers with inquiries and issue resolution while maintaining service quality standards.
Adapted communication style across multiple support channels to ensure clear, professional, and friendly customer interactions.
Education
Degrees, certifications, and relevant coursework
Virtual University of Pakistan
Bachelor of Business Administration, Business Administration
Pursuing a Bachelor of Business Administration degree.
GC
Government College
Intermediate
Completed intermediate education in 2019.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PakistanAuthorized to work in
Salary expectations
10k-25k USD
Job categories
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