Open to opportunities

Ali Rafique

@alirafique

Message

Dynamic Customer Service Representative with 6 years of experience.

Pakistan

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dynamic Customer Service Representative with over six years of extensive experience in fast-paced environments. My commitment to enhancing customer satisfaction and operational efficiency has been a hallmark of my career. I excel in managing high call volumes while demonstrating exceptional communication and problem-solving skills. Known for achieving and exceeding performance targets, I thrive in adaptable team settings and am dedicated to delivering outstanding service.

Currently, I work at Mindbridge, where I greet customers professionally and respond to over 50 inquiries daily. My previous role as a Customer Service Executive at Abacus Consulting allowed me to handle high call volumes efficiently, achieving daily performance targets and contributing to departmental sales goals. I take pride in my ability to maintain accurate knowledge of services, providing informative advice to customers and improving call metrics to exceed performance KPIs.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Mindbridge

Jan 2023 - Present (2 years 4 months)

Greeted customers in a friendly and professional manner, responding to over 50 inquiries daily via phone. Successfully handled customer complaints calmly and professionally, resolving issues in a timely manner.

Customer Service Problem Solving

Customer Service Executive

Abacus Consulting

Mar 2023 - Aug 2023 (5 months)

Handled high call volumes with accuracy and efficiency, consistently achieving daily performance targets. Aided department progression towards sales goals and maintained accurate knowledge of current services to provide informative customer advice.

Customer Service Sales Support Performance Goals

Rider Support Representative

Mindbridge

Feb 2020 - Mar 2023 (3 years 1 month)

Responded to rider inquiries via the company's live chat system, consistently achieving first-contact resolution. Utilized outstanding problem-solving and communication skills to appease dissatisfied riders.

Live Chat Support Problem Solving Communication Skills Customer Satisfaction Rider Support

Education

Degrees, certifications, and relevant coursework

Rise College (affiliated with GCUF)

Bs Mechanical, Mechanical Engineering

Studied Mechanical Engineering at Rise College, affiliated with GCUF. Focused on foundational principles and practical applications within the field.

Government College of Technology

Diploma of Associate Engineering, Engineering

Completed a Diploma of Associate Engineering at Government College of Technology. Gained practical skills and theoretical knowledge relevant to engineering disciplines.