Open to opportunities

Nayab Ali

@nayabali

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Highly motivated customer support professional with 5+ years of experience.

Pakistan

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What I'm looking for

I am looking for a remote role where I can utilize my skills in customer support and grow within a purpose-driven company.

I am a highly motivated and empathetic professional with over 5 years of diverse experience in customer support, sales, marketing, and office administration. My journey has equipped me with the skills to communicate effectively and solve problems calmly under pressure, ensuring exceptional customer experiences across various channels including chat, email, and voice.

Throughout my career, I have successfully managed customer relationships and collaborated with cross-functional teams, working with both local and international clients. My strong understanding of customer needs and digital tools allows me to thrive in high-volume environments. I am now seeking a remote Customer Support Representative role where I can leverage my communication skills and tech-savviness to contribute to a purpose-driven company while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Sales & Marketing

Current

Self Employed

Feb 2022 - Present (3 years 8 months)

Visited customers door to door, securing orders by effectively communicating product benefits. Made invoices and proceeded with delivery procedures, providing exceptional after-sale service to maintain customer satisfaction.

Sales Marketing Order Management Invoicing Customer Satisfaction Communication Self Motivation

Customer Support Representative

Mindbridge PVT LTD

Oct 2024 - May 2025 (7 months)

Delivered customer support services for Talabat via chat and call, handling live chats with customers and making follow-up calls to riders and vendors for complaint resolution. Managed multitasking under pressure, including handling both chats and calls, while maintaining high standards in communication, issue resolution, and customer satisfaction.

Customer Support Live Chat Complaint Handling Multitasking Customer Satisfaction Communication Data Entry Active Listening

Administrative Assistant

Waheed Sons PVT LTD

Jan 2018 - Dec 2021 (3 years 11 months)

Managed incoming and outgoing mail, packages, and faxes, and oversaw daily office operations, improving overall workflow efficiency. Processed invoices and handled accounts payable and receivable tasks, enlisting data accurately into spreadsheets and databases for record-keeping purposes.