Gabriel Ogunlana

Managed inbound and outbound inquiries remotely for rent-to-own products, guiding applicants through processes and improving application completion rates. Maintained product knowledge and communicated pricing, terms, and eligibility to ensure informed customer decisions.

Handled high-volume client interactions via phone, email, and live chat to process orders, resolve issues, and support product inquiries, consistently maintaining professional and efficient service. Collaborated with cross-functional teams to resolve complex customer problems and foster positive relationships.

Maintained and updated company databases, prepared reports for decision-making, and managed sensitive documents with confidentiality to support operational efficiency. Reviewed and updated office policies to align with corporate standards and regulatory requirements.

Completed a Cyber Security and Ethical Hacking internship program through Edureka.

Completed the Soccer Agent/Agent Advisor certification program with Sports Management Worldwide.

Completed a Bachelor of Science in Agricultural Economics at the University of Ibadan, focusing on agricultural markets and economic analysis.