Adejoke Oluwafemi
@adejokeoluwafemi
Energetic and Friendly Customer Service Representative
What I'm looking for
As a dedicated and results-driven customer service professional with four years of experience, I have consistently demonstrated my ability to build sustainable customer relationships, drive brand loyalty, and increase customer engagement. With a strong background in resolving complex customer inquiries and achieving exceptional customer satisfaction ratings, I am confident in my ability to make a positive impact in any organization.
Throughout my career, I have developed a unique blend of skills, including client interaction, collaboration tools, CRM platforms, call center operations, time management, problem-solving, record-keeping, quality control, and negotiation. I am a certified Project Manager, Virtual/Executive Assistant, and Customer Support Agent, with a strong educational foundation in Economics and Social Studies & Computer Science.
I am passionate about delivering exceptional customer experiences, and I am committed to continuously improving my skills and knowledge to stay ahead in the industry. With my strong work ethic, positive attitude, and ability to work well under pressure, I am confident that I would make a valuable addition to any team.
Experience
Work history, roles, and key accomplishments
Customer Support/Fulfillment Officer
Vendor Credit
Jan 2023 - Present (2 years 5 months)
Achieved a 25% increase in customer service ratings by responding to messages within 60 seconds, effectively resolving any arising issues.
Call Unit Member
The Elevation Church
Jan 2023 - Present (2 years 5 months)
Consistently engage new members on a weekly basis through personalized phone calls and email communications, fostering strong relationships and driving increased participation and retention within the community.
Call Unit Member
The Elevation Church
Dec 2022 - Present (2 years 6 months)
Consistently engage new members on a weekly basis through personalized phone calls and email communications, fostering strong relationships and driving increased participation and retention within the community.
Virtual Assistant
Horyray Enterprise
Jan 2022 - Present (3 years 5 months)
Effectively engage with clients daily via the live messaging system, resolving 90% of queries and ensuring exceptional customer satisfaction.
Virtual Assistant
Horyray Enterprise
Jan 2022 - Present (3 years 5 months)
Effectively engage with clients daily via the live messaging system, resolving 90% of queries and ensuring exceptional customer satisfaction.
Customer Service Officer
L&S Construction Ltd
Jan 2019 - Jan 2022 (3 years)
Successfully resolved network and data problems, leading to improved operational efficiency and heightened client satisfaction.
Education
Degrees, certifications, and relevant coursework
Adejoke hasn't added their education
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