Open to opportunities

Ifeanyi Ibude

@ifeanyiibude

Message

Dedicated customer service representative with exceptional communication skills.

Nigeria

Message

What I'm looking for

I am looking for a dynamic role that allows me to utilize my customer service skills and contribute to a positive team environment.

I am a passionate customer service representative with a strong commitment to delivering outstanding service and ensuring customer satisfaction. My experience includes working as a Customer Service Officer and Operations Intern, where I successfully resolved customer inquiries and maintained a high level of satisfaction. I thrive in dynamic environments and am dedicated to fostering positive relationships between the company and its clients.

Throughout my career, I have developed exceptional communication skills, both written and verbal, which have enabled me to effectively address customer needs and provide clear guidance. My ability to collaborate with cross-functional teams has been instrumental in resolving complex issues and enhancing the overall customer experience. I am goal-driven and continuously seek to improve service delivery in the ever-evolving landscape of customer service.

Experience

Work history, roles, and key accomplishments

Current

Customer Service / Operations Intern

Current

Bottle King Beverage Ltd.

Sep 2023 - Present (1 year 11 months)

Proactively identify and resolve customer issues, achieving a 95% customer satisfaction rating. Collaborate with cross-functional teams to escalate and resolve complex problems, ensuring a positive customer experience.

Customer Service Problem Solving Communication Team Collaboration Order Processing Customer Satisfaction Conflict Resolution Time Management Microsoft Office

Virtual Assistant / Customer Service Executive

Zadie Footwears

Dec 2021 - Jun 2024 (2 years 6 months)

Act as the first point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services. Manage high call volumes, consistently meeting or exceeding service level targets.

Customer Service Communication Product Knowledge Time Management Empathy Conflict Resolution

Customer Service Officer

Superior Rides Cab Service

Jul 2022 - Sep 2023 (1 year 2 months)

Participate in ongoing training sessions to stay updated on product features, policies, and customer service best practices. Assist in the development and implementation of customer service policies and procedures.

Customer Service Training Policy Development Communication Team Collaboration Customer Feedback Problem Solving Time Management

Customer Service Assistant

Global Wash Laundry Ltd.

Nov 2019 - Feb 2020 (3 months)

Meet and exceed monthly performance targets, including response times and issue resolution metrics. Communicate customer feedback to the product development and marketing teams to contribute to continuous improvement.

Customer Service Performance Metrics Communication Problem Solving Training Time Management Process Improvement

Education

Degrees, certifications, and relevant coursework

Obafemi Awolowo University

Bachelor of Science, Biochemistry

2017 - 2023

Activities and societies: Member of the CIPM Human Resource Club, participated in various academic and extracurricular activities.

Studied Biochemistry, focusing on the chemical processes and substances that occur within living organisms, including the study of enzymes, metabolism, and molecular biology.