Open to opportunities

Ibukun Shobola

@ibukunshobola

Message

Dynamic customer service professional with a focus on client satisfaction.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dynamic and results-driven Customer Service Professional with over 2 years of experience in fast-paced environments. My ability to handle customer inquiries and resolve issues has consistently ensured satisfaction through personalized service delivery. I pride myself on building strong relationships and adapting to evolving customer needs, which has resulted in increased customer loyalty and retention.

Throughout my career, I have successfully reduced escalated complaints and achieved significant increases in repeat customers by delivering consistent, high-quality service. My proficiency in CRM tools and Microsoft Office Suite, combined with my strong communication and problem-solving skills, has enabled me to enhance the customer experience and drive company goals effectively.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Top of the Mountain

Jul 2024 - Dec 2024 (5 months)

Successfully reduced escalated complaints by 18% while achieving a 30% increase in repeat customers through high-quality service. Managed customer transactions and implemented a customer contact management system, improving response time and reducing data discrepancies.

Customer Service Order Processing CRM Tools Microsoft Office Suite Data Entry Time Management

Customer Support Associate

Digital Talent Hub

May 2023 - Mar 2024 (10 months)

Acted as the first point of contact for online clients, providing timely assistance and handling inquiries. Collaborated with internal teams to streamline service delivery and boosted customer satisfaction scores.

Customer Service CRM Tools Onboarding Troubleshooting Customer Satisfaction Team Collaboration

Customer Service Representative

Success Drives Global Consult

May 2023 - Jan 2024 (8 months)

Provided customer support via digital platforms, addressing inquiries and delivering tailored solutions. Managed transactions and implemented a client database system, improving response time and client retention.

Customer Service Order Processing CRM Tools Time Management Data Entry Customer Relationship Management

Student Support Associate

Get One Health School Club

Apr 2022 - Dec 2022 (8 months)

Engaged with students to raise awareness about One Health topics and provided online support. Improved response efficiency and contributed to increased student engagement through proactive communication.

Customer Service Communication Student Engagement Time Management Relationship Building